At VeroHealth, your satisfaction is our top priority, and we aim to deliver excellent service. We recognize that there may be instances when you need to cancel an order. Please read our order cancellation guidelines carefully.

Cancellation Period

Orders may only be canceled before they are sent to our warehouse for fulfillment. Once an order is being processed for shipment, it cannot be canceled. Please reach out to our customer support team to confirm if your order has been released for dispatch.

Prescription Order Cancellations

For items requiring a prescription, we provide a complimentary virtual consultation with a licensed sleep specialist. If you need to cancel after the consultation has occurred, you will be responsible for any consultation-related fees, and no refund will be issued for the consultation portion. Contact our customer support team to learn about applicable provider fees for your order.

Cancellation Process

To cancel an order, please contact our customer support team promptly via email at <email> or by phone at <phone>. Be sure to include your order number and a short explanation for the cancellation.