Welcome to VeroHealth Marketplace. By using the services on the VeroHealth Marketplace websites and related platforms (the "Services"), you are agreeing to the following terms with VeroHealth Marketplace and accepting the general principles for our health and wellness marketplace platform.
Before you may use the VeroHealth Marketplace website and services, you must read and accept all of the terms and conditions in this User Agreement. This Agreement applies to all domains and subdomains operated by VeroHealth Marketplace and governs your use of our health and wellness products and services.
This Agreement is effective upon acceptance for new users and applies to all existing users from the date of publication. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these terms.
Acceptable Use of VeroHealth Marketplace
While using VeroHealth Marketplace, you agree that you will not engage in any of the following prohibited activities. These restrictions are designed to protect the integrity of our health and wellness marketplace and ensure a safe environment for all users.
You will not post content of an inappropriate nature on the Services, violate any laws, third party rights, or any of our policies. This includes but is not limited to content that is harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable, particularly content that could interfere with medical treatment or health decisions.
You may not use VeroHealth Marketplace if you are below the age of 18, if you are unable to form legally binding contracts, or if you are temporarily or permanently suspended from our Services. Given the medical nature of many of our products, age verification may be required for certain purchases.
You will not manipulate the price of any product or item listed on VeroHealth Marketplace, or manipulate or circumvent our fees, billing activities and processes, or fees owed to VeroHealth Marketplace. This includes attempting to bypass payment systems or engage in fraudulent pricing activities.
You may not post false, inaccurate, misleading, defamatory, or libelous content, including personal information or health-related claims that are not substantiated. Given the health-focused nature of our marketplace, accuracy of information is particularly critical for customer safety.
You will not engage in any action that may weaken or sabotage our User Review or User Ratings System, such as posting fake reviews, importing or exporting review data for unauthorized purposes, or manipulating ratings for health products in ways that could mislead other customers about product effectiveness or safety.
You may not transfer your VeroHealth Marketplace account to another party without our consent, distribute unsolicited advertising or promotional materials, or use any technology that might cause harm to VeroHealth Marketplace or to the interests or property of our users.
You will not duplicate, change, or disseminate content from VeroHealth Marketplace without authorization, gather information about users without their express consent, impersonate any person or entity including VeroHealth Marketplace employees or healthcare professionals, or register using email addresses that you do not own or lack permission to use.
Account Security and Responsibility
If you create an account with VeroHealth Marketplace, you are responsible for maintaining the confidentiality of your account credentials and for restricting access to your computer and mobile devices. You agree to accept responsibility for all activities that occur under your account or password.
Given the sensitive nature of health information and medical purchases, we strongly recommend using strong, unique passwords and enabling any available security features. You must immediately notify us of any unauthorized use of your account or any other breach of security.
VeroHealth Marketplace sells health and medical products primarily to adults who can purchase with a credit card or other permitted payment method. If you are under 18, you may use VeroHealth Marketplace only with the involvement and supervision of a parent or guardian, and such use must comply with all applicable laws regarding minors and medical products.
Prohibited Activities and Enforcement
VeroHealth Marketplace works with its users to maintain a safe and properly functioning health marketplace. We encourage users to report any issues, inappropriate or offensive content, violations of our policies, or concerns about product safety or medical accuracy.
VeroHealth Marketplace may suspend, deactivate, limit, or cancel user accounts, restrict access to our website, remove hosted content, and utilize technological or legal means to enforce these terms if we determine, in our sole discretion, that users are causing issues, creating potential legal liabilities, or acting inconsistently with our policies and this Agreement.
We reserve the right to refuse service to anyone at any time at our sole discretion. We may mark any customer or account as "Do Not Provide" service. In such cases, we will continue to provide warranty and other services as required by law, but will not sell additional products to the restricted customer.
We also have the ability to terminate user accounts that have been inactive for extended periods, while maintaining necessary records for warranty, regulatory, and legal compliance purposes.
Content License and Intellectual Property
By submitting communications or content to any part of VeroHealth Marketplace where such content would be viewable by the public, including product reviews, forum posts, or other public communications, you agree that such submission is non-confidential and may be disclosed through our website to other users worldwide.
Any submission to VeroHealth Marketplace will be deemed and remain the property of VeroHealth Marketplace. You grant VeroHealth Marketplace a royalty-free, perpetual, irrevocable, worldwide non-exclusive license to use, copy, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform and display your content in any media or medium, or any form, format, or forum now known or hereafter developed.
This license is particularly important for health-related content such as product reviews and testimonials, which may be used to help other customers make informed decisions about health and wellness products.
Use of Website Content
Unless otherwise indicated, all information contained on VeroHealth Marketplace, including text, graphics, logos, button icons, images, audio clips, videos, and health-related educational content, is copyrighted by and proprietary to VeroHealth Marketplace and may not be copied, reproduced, transmitted, displayed, performed, distributed, sublicensed, altered, or stored without our prior written consent.
You may make temporary copies necessary to browse the website and make a single copy of content for personal and noncommercial use that does not harm VeroHealth Marketplace's reputation, provided that you do not remove any trademarks, copyright notices, or other proprietary notices.
We may use third-party information, photos, or videos from manufacturers for marketing or informational purposes regarding the health and medical products we sell. Any use of these third-party materials by users requires appropriate consent from the responsible third party prior to use.
Medical Disclaimer and Health Information
You recognize and agree that the content made available through VeroHealth Marketplace is for informational purposes only and is not intended to be taken as medical advice, counseling, or as the practice of medicine. VeroHealth Marketplace does not create a physician-patient relationship with users.
Users should never use any VeroHealth Marketplace resources in place of seeking professional advice from a licensed medical practitioner. We make no guarantees, promises, or predictions of success regarding any of the health products, services, or resources offered through VeroHealth Marketplace.
While we strive to provide accurate health and product information, you should always consult with qualified healthcare professionals before making decisions about medical treatments, devices, or health management strategies. Individual results may vary, and what works for one person may not be appropriate for another.
Any health-related testimonials or reviews represent individual experiences and should not be considered as typical results or medical recommendations. Always follow the guidance of your healthcare provider and the instructions provided with medical devices and health products.
Prescription Products and Medical Devices
VeroHealth Marketplace may offer prescription medical devices and products that require valid prescriptions from licensed healthcare providers. By purchasing prescription products, you represent and warrant that you have a valid prescription for the specific product and that all information provided is accurate and complete.
We reserve the right to verify prescriptions and may require additional documentation or clarification before processing orders for prescription products. We may refuse to fulfill orders if we cannot verify prescription validity or if we have concerns about the appropriateness of the prescribed product.
For prescription products, you acknowledge that you are responsible for ensuring that the products you purchase are appropriate for your medical condition and prescribed treatment plan. You agree to use prescription products only as directed by your healthcare provider and according to manufacturer instructions.
International Orders and Shipping
VeroHealth Marketplace may ship international orders to select countries, subject to applicable laws, regulations, and customs requirements. International shipping availability may vary based on product type, destination country regulations, and shipping restrictions for medical devices and health products.
Customers are responsible for determining, managing, and paying any and all taxes, duties, customs fees, and other charges associated with international transactions. VeroHealth Marketplace cannot quote or pay international taxes and duties on behalf of customers.
We will accept international prescriptions if the customer and prescribing healthcare provider are residents of the same country and the prescription meets the guidelines established by the country of origin. Prescriptions do not need to be in English, but we reserve the right to request translations when necessary.
VeroHealth Marketplace reserves the right to refuse any international order that does not meet our requirements or that may violate applicable laws or regulations in either the origin or destination country.
Limitation of Liability
VeroHealth Marketplace will not be held responsible for other users' actions or inactions, including content posted by other users. We do not guarantee constant or secure access to our websites or services, as normal functioning may be interfered with by factors beyond our control.
To the fullest extent permitted by law, we exclude all implied warranties, terms and conditions. We are not liable for any loss of money, goodwill, or reputation, or any special, indirect, incidental, or consequential damages arising out of your use of VeroHealth Marketplace.
Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you. Regardless of other provisions, if we are found to be liable, our liability to you or to any third party is limited to $100 or the amount you paid for the specific product or service that gave rise to the claim, whichever is greater.
Privacy and Health Information Protection
We view protection of your privacy, particularly health-related information, as extremely important. We only use your information as described in the VeroHealth Marketplace Privacy Policy. Your information is stored and processed on secure servers located in the United States that are protected by physical and technological security measures.
You may access and change the information you provide to us by logging into your VeroHealth Marketplace account. We use third parties to verify and certify the protection of your privacy and health information. Please do not use VeroHealth Marketplace if you object to your information being transferred or used as described in our Privacy Policy.
Given the sensitive nature of health information, we implement additional security measures and access controls to protect medical data, prescription information, and other health-related personal information in accordance with applicable healthcare privacy laws and regulations.
Product Descriptions and Accuracy
VeroHealth Marketplace attempts to provide accurate product descriptions, specifications, and health-related information. However, we do not warrant that product descriptions or other content on our website is completely accurate, reliable, current, or error-free.
We encourage customers to contact us at 1-855-316-3506 if they find errors or discrepancies in product information, particularly for medical devices or health products where accuracy is critical for safety and effectiveness.
For medical devices and health products, we recommend that customers verify product specifications and compatibility with their healthcare providers before making purchases, especially for prescription items or products that interface with existing medical equipment.
Insurance and Reimbursement
VeroHealth Marketplace does not accept insurance assignment and is not a provider for any insurance company or healthcare organization. We do not file insurance claims for any reason, and your commercial insurance carrier may not reimburse you for purchases made through VeroHealth Marketplace.
For Medicare beneficiaries, VeroHealth Marketplace is not a Medicare provider and does not have a Medicare provider number. Medicare will not reimburse you for purchases made through VeroHealth Marketplace. We sell medical equipment and health products for cash payment only.
While we do not process insurance claims, we can provide documentation and receipts that may be helpful if you choose to submit claims to your insurance provider independently. We recommend checking with your insurance provider about coverage and reimbursement policies before making purchases.
Dispute Resolution and Legal Terms
If a dispute arises between you and VeroHealth Marketplace, our goal is to provide you with a neutral and cost-effective means of resolving the dispute quickly. You and VeroHealth Marketplace agree to resolve any claim or controversy arising out of this Agreement or our services through binding arbitration or small claims court, rather than in courts of general jurisdiction.
Any arbitration will be conducted by a neutral arbitrator in accordance with the rules of the American Arbitration Association. The arbitrator may award monetary damages and any other remedies allowed by law, but may not award punitive damages.
This Agreement shall be governed by the laws of the United States and the state in which VeroHealth Marketplace is incorporated, without regard to conflict of law principles. Any legal action or proceeding shall be brought exclusively in the federal or state courts located in the jurisdiction where VeroHealth Marketplace maintains its principal place of business.
Indemnification
You agree to indemnify and hold VeroHealth Marketplace, its officers, directors, employees, agents, and affiliates harmless from any loss, liability, claim, or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of this Agreement, your use of our website or services, or your violation of any law or the rights of a third party.
This indemnification is particularly important given the health-related nature of our products and services, where misuse or misrepresentation could potentially lead to health consequences or regulatory issues.
Modifications and Updates
VeroHealth Marketplace reserves the right to modify these Terms of Service at any time. We will provide notice of material changes by posting the updated terms on our website and updating the "Last Modified" date. Your continued use of our Services after such modifications constitutes acceptance of the updated terms.
Given the evolving nature of healthcare regulations and the health products industry, we may need to update these terms to reflect new legal requirements, product offerings, or business practices. We encourage users to review these terms periodically.
Contact Information
If you have questions about these Terms of Service or need to contact us regarding any matter related to your use of VeroHealth Marketplace, please reach out to us using the following information:
Email: support@verohealth.com
Phone: 1-855-316-3506
Mail: VeroHealth Marketplace Legal Department
565 New Brunswick Avenue, Lower Level Suite 1
Fords, NJ 08863
Fords, NJ 08863
For medical or product-related questions, please contact our customer service team at support@verohealth.com or call 1-855-316-3506 during business hours: Monday-Friday 8AM-8PM EST, Saturday 9AM-5PM EST.
Severability and Entire Agreement
If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable.
This Agreement constitutes the entire agreement between you and VeroHealth Marketplace regarding the use of our Services and supersedes all prior and contemporaneous written or oral agreements between you and VeroHealth Marketplace. No modification of this Agreement will be effective unless it is in writing and signed by both parties.
By using VeroHealth Marketplace, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. We are committed to providing you with high-quality health and wellness products and services while maintaining the highest standards of legal compliance and customer protection.
