VeroHealth Marketplace Return & Exchange Policy
At VeroHealth Marketplace, we are committed to ensuring your satisfaction and supporting your health journey success. We've designed our return and exchange policy to give you confidence and flexibility when choosing your medical equipment and health products.
General 60-Night Return Policy
Most unopened products can be returned within 60 nights from ship date for either:
•A full refund to the original payment method (minus return shipping), OR
•100% store credit (minus return shipping)
Return shipping costs are the customer's responsibility unless covered under VeroHealth Marketplace's optional protection program.
Products must be in original packaging, in new condition, and returned with all included manuals, accessories, and documentation.
CPAP Machines – 60-Night Risk-Free Trial
All CPAP machines are eligible for a one-time, 60-night risk-free return from ship date.
•Customers may choose a refund (minus return shipping) or store credit
•Machine must be returned in original packaging, undamaged, and free of heavy wear
•Returns must be shipped back within 10 business days of receiving an RMA (Return Merchandise Authorization)
•Includes all CPAP, APAP, BiPAP, and travel CPAP devices
CPAP Masks – 60-Night Mask Fit Guarantee
We understand finding the right mask can be challenging. That's why we offer a one-time, 60-night fit mask exchange guarantee from ship date. After this one-time exchange, VeroHealth Marketplace offers an ongoing 30-night mask fit guarantee, allowing you to try multiple different masks and still have peace of mind.
•Opened masks may be exchanged for a different mask or size within 60 nights of ship date
•Unopened masks are eligible for refund or store credit (minus return shipping if applicable)
•Cushions, pillows, headgear, frames, and accessories purchased separately are non-returnable once opened
Medical Devices & Health Products
Diabetes Care Products
•Continuous Glucose Monitors (CGM): Unopened devices eligible for 60-night return
•Blood glucose meters and test strips: Must be unopened and unexpired
•Diabetes management accessories: Returnable if unopened in original packaging
Orthopedic Braces & Support Products
•Must be unopened and in original packaging
•Custom-fitted or personalized braces are non-returnable
•Standard sizing braces eligible for exchange within 30 days if unopened
Supplies, Accessories & Other Products
The following items must be new and unopened in original packaging to qualify for return:
CPAP Supplies:
•Mask cushions, pillows, and liners
•Headgear and frames
•All CPAP parts and supplies (including but not limited to: filter covers, side covers, water chambers, power supply cords, air outlet pieces, etc.)
•Mask assembly kits
•Filters, humidifier tanks, water chambers, and tubing
•Power supplies, batteries, and adapters
•CPAP cleaning solutions and wipes
•Travel cases, pillows, and other accessory items
Health & Wellness Products:
•Vitamins and supplements (unopened and unexpired)
•Personal care items
•Health monitoring devices
•Wellness accessories
Non-Returnable Items:
•Gift cards and subscription services
•Digital products and software
•Prescription renewal services
•Personal hygiene items (once opened)
•Custom or personalized products
Warranty Coverage
If your product has a manufacturing defect, contact us for troubleshooting assistance. If a return is needed, we'll issue an RMA and work with the manufacturer for repair or replacement. Shipping costs to VeroHealth Marketplace are the customer's responsibility.
•Product recalls are managed by the manufacturer. We'll provide contact information but cannot process exchanges or refunds for recalled items
•Products with a voided warranty will have a diagnostic and repair fee applied
•Warranty periods vary by manufacturer and product type
Return Process
Step 1: Initiate a return through VeroHealth Marketplace's online return portal or by contacting customer care at 1-855-316-3506.
Step 2: Obtain an RMA number and return label (if applicable).
Step 3: Return item(s) within 10 business days of RMA issuance.
Step 4: Once received, allow up to 10 business days for inspection and processing. Refunds are issued to the original payment method or as store credit, depending on your selection.
Return Shipping Information
•Standard returns: Customer responsible for return shipping costs
•Defective products: VeroHealth Marketplace covers return shipping
•Wrong item shipped: VeroHealth Marketplace covers return shipping
Important Terms & Conditions
Refund Limitations:
•Refunds do not include original shipping charges or expedited shipping fees
•VeroHealth Marketplace reserves the right to reject returns that are damaged, show signs of excessive use, missing components, or show signs of misuse
•Returns of the same item are limited to one per customer
•Interest paid to financing companies cannot be refunded
Enhanced Benefits:
•Enhanced return benefits may be available for customers enrolled in VeroHealth Marketplace's subscription or protection programs
•VIP customers may receive extended return windows and free return shipping
Processing Timeline:
•Inspection period: Up to 10 business days after receipt
•Refund processing: 3-5 business days after approval
•Store credit: Applied immediately after approval
Special Circumstances
Insurance Reimbursement
•If you've received insurance reimbursement for a product, you may be required to work directly with your insurance provider for returns
•Documentation may be required for insurance-related returns
Prescription Products
•Products requiring a prescription may have additional return restrictions
•Consult with our customer care team for prescription product returns
Seasonal Products
•Some seasonal items may have modified return windows
•Holiday and promotional items may have specific return deadlines
Contact Information
Customer Care: 1-855-316-3506
Email: support@verohealth.com
Return Portal: Available through your account dashboard
Hours: Monday-Friday 8AM-8PM EST, Saturday 9AM-5PM EST
Policy Updates
This refund policy may be updated periodically to reflect changes in our business practices or legal requirements. The "Last Modified" date at the top of this policy indicates when the most recent changes were made. Continued use of VeroHealth Marketplace after policy updates constitutes acceptance of the revised terms.
VeroHealth Marketplace is committed to your satisfaction and therapy success. Our customer care team is available to help you navigate any return or exchange questions you may have.
