Return Policy

Return Policy

At VeroHealth, we want you to be completely satisfied with your purchase. Most of our products can be returned within 60 nights of delivery. Certain items have specific exceptions (listed below). To qualify for a return, products must generally be in new and unopened condition, unless stated otherwise.

Home Sleep Test Devices

  • New and unopened devices can be returned for a partial refund, covering only the consultation cost.

  • Devices processed through insurance are non-returnable, regardless of whether they are opened, with refunds only covering consultation fees.

New & Unopened Products
If you are not satisfied with a new and unopened item, you may return it within 60 nights of delivery for a full refund to your original payment method. Return shipping is your responsibility, and expedited shipping charges are non-refundable. Refunds may take up to 10 business days to process.

Used & Opened Products
We understand the need to try products to ensure they meet your needs. Most items can be returned within 60 nights even if opened, with some exceptions. Used or opened items will be refunded as Store Credit, which does not expire. Return shipping is your responsibility, and expedited shipping costs are non-refundable. Store credit may take up to 10 business days to process.

Please note that products showing normal wear and tear, water damage, or damage from improper use or accidents cannot be returned. All items must include original packaging and manuals. Products that do not meet these requirements will be returned to you.

Exceptions
The following items cannot be returned if used or opened:

  • CPAP, BiPAP, and APAP machines

  • Mask Cushions / Pillows

  • Mask Frames / Headgear

  • Mask Accessories (including chin straps and mask liners)

  • All CPAP Parts and Supplies

  • CPAP Travel Cases

  • CPAP Tubing (including AirMini Tubing)

  • CPAP Pillows

Return Process
To return an order, contact our customer support team promptly via email at <email> or by phone at <phone>. Include your order number and a short reason for the return. Returns not following this process may not be received or processed.